Customer Service FAQs

How do I return or exchange?
Please see our refund policy here.

I lost a puzzle piece. Can I get a replacement?
Yes. Please email us with a photo of the puzzle showing where the missing piece should be located. Please include your mailing address in the email and a subject line: The Missing Piece. 

Why can't I find Read Island products locally?
Please tell us about your favorite independent retailer, gift shop, toy store or book store via email. If you can also share their contact information or buyer's name, that would be amazing! We will do our best to get our products to your neighborhood. 

Why isn't your product on Amazon?
We believe in supporting independent authors, artists and retailers. Amazon may be convenient, but Jeff Bezos doesn't care about Read Island. We aim to work with mom-n-pop shops that know their products and care about the integrity of their vendors. 

Can I order wholesale for my store?
Absolutely! Check out our wholesale terms and links here.

What new products are coming soon?
A hardcover picture book is coming in Fall 2021, along with at least two new themes for gift collections! Have ideas? Email us!